How Drain Bros technician Kaleb Knecht answered a weekend call, went beyond the original quote to confirm the cause, and fixed the problem completely.
| Client | Property | Service | Price paid | Rating |
|---|---|---|---|---|
| Sarah, Ohio homeowner | Newly built home | Emergency plumbing | $400 to $600 | 5 stars, "reasonable price" |
Buttons: Call (740) 327-8775 · Request service online
Sarah and her family had just moved into a newly built home. One weekend morning, they woke up to water covering the floors. It was bad enough that, in her words, she started thinking about moving.
With most offices closed, the home’s builder reached out to Drain Bros. Kaleb Knecht came out that weekend, tracked down the source of the water, and resolved it for good.
A new build should be the last place you expect plumbing trouble. When it happens anyway, you need someone who will find the actual cause, not just mop up the symptoms.
From a flooded floor to a fully fixed problem, here is what happened.
Weekend emergencies are hard for two reasons. Many plumbing companies aren’t available, and the ones that are often want to do the quickest fix and leave. In a new home, the stakes feel even higher: flooring, trim, and drywall are all brand new, and nobody wants to watch that damage spread while waiting for Monday.
The homeowners needed someone who would show up fast and make sure the problem wouldn’t come back.
Kaleb’s priority was certainty. A quote is based on what we expect to find, but water in a new build can have more than one possible cause. Instead of stopping at the likely answer, Kaleb used additional equipment beyond what was quoted to confirm exactly where the problem was, then removed it.
That extra step is the difference between a repair that holds and a callback a few weeks later. It’s also why we offer 24/7 emergency service: plumbing problems don’t wait for business hours, and neither do we.
“Kaleb Knecht was amazing, thank you!! To have an issue on the weekend and wake up to water covering your floors in a brand new built home was enough to cause me contemplation of moving…..thankfully with the help of builder of our home (Travis Valentine) he contacted a plaumbing [sic] company available to come look at issue we were having. Not only did Kaleb fix our issue completely he went the extra mile to use equipment not quoted to be certain of the issue and having it removed. Highly recommend this company and appreciate Kaleb’s efforts and consideration…”
Sarah, Ohio Homeowner · 5 stars · Google Review
Drain Bros replied thanking Sarah and noting how glad the team was that Kaleb could respond on the weekend to fully diagnose and resolve the issue.
We answer on weekends and after hours. Water damage gets worse by the hour. Our phones are answered 24/7 across Lancaster, Circleville, Chillicothe, and the Columbus area.
We confirm the cause before we leave. Accurate diagnosis prevents wrong repairs. Our techs use tools like camera inspection to find the real problem.
Builders and contractors trust us. In this case, the homeowner’s own builder called us. That’s the kind of referral we work to earn on every job.
Family-owned, fair pricing. A local family business, licensed and insured, with clear estimates before work begins.
Want another example? Read how we saved a homeowner over $16,000 with no floor demolition.
Whether it’s a Saturday morning surprise or a slow leak you’ve been watching, Drain Bros will find the cause and fix it right. Call (740) 327-8775 for emergency service or a free estimate.
Buttons: Call (740) 327-8775 · Contact us online